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Bilingual English/French Transcriber/Telephone Interviewer
$
British Columbia > Columbia-Shuswap > Salmon Arm
n/a
access_timeWed, Feb 3, 2021
SQM Group, a leader in customer experience surveys, is seeking Telephone Representatives who speak both English and French to join our outbound call center to conduct customer telephone satisfaction surveys. The ideal candidates for the position will take pride in conducting professional customer satisfaction surveys for Fortune 500 call centers throughout North America. These part-time and full-time positions are available in our Vernon, Canada location.
What do you gain by working at SQM? Consistent Work Expectations. This is not a telemarketing job. The responsibilities of the TSRs are to conduct telephone interviews with survey respondents. TSRs must follow SQM survey standards and scripting while accurately documenting survey responses and demonstrating good judgment. The TSR is at a desk for long periods of time. Due to survey standardization, the job can be repetitive but rewarding for the right candidate.
Education, Training and Qualifications:
Computer Knowledge and not intimidated by technology
Competent keyboarding skills (at least 40 WPM with high accuracy)
3 to 5 years of general working experience
Must be able to fluently read, write and speak both English and French
Responsibilities:
Ability to follow SQM survey standards
Accurate documentation skills ensuring content, grammar, and punctuation are correct
Excellent listening skills
Effective interpersonal skills
Professional telephone manner
Clear and effective communication
Ability to follow verbal instructions
Demonstrate good judgment
Accept repetitiveness of job
Ability to sit for long periods of time
Ability to translate French oral into English verbatim
We Offer:
Comprehensive Health, Dental and Vision Insurance
Company Provided Short- & Long-Term Disability, & Life Insurance
Paid Time Off
Starting Wage $18.00/hour with potential monthly performance bonuses
Potential annual increases based on performance.
For those TI's who work remotely, they must have a quiet and distraction-free working space with an internet connection speed of at least 50 Mbps down and 15 Mbps up. Training will occur in the call center. SQM has taken proactive steps to protect those who work in the physical office location.
Please visit: https://sqm.bamboohr.com/jobs for the online application.
SQM Group
Ad status: EXPIREDShare the ad: